Field Service Engineer

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Seeking an ambitious Field Service Engineer (FSE) within a Keysight Technologies organization that is dedicated to innovation and contribution, where trust, respect, teamwork, and uncompromising integrity are the ingredients for individual and company success.

 

As a member of Keysight’s Wafer Test Solutions (WTS) Field Service Team, you will work on test systems used in the semiconductor wafer production environments of our customers. These systems primarily include the Keysight 4070, 4080, and P9000 families of Parametric Test Solutions.     

 

You will have the responsibility of supporting our Semiconductor Wafer customers for onsite installation, implementation, maintenance, calibration, upgrade, and repair of Keysight’s WTS Parametric Test solutions.  You will be called upon to provide onsite support work, as well as remote support and troubleshooting via phone and online audio/visual facilities.  The responsibilities will include, but are not limited to, the following:

 

• Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes
• Ensure on-time calibrations, performed on customer site
• Assist the Support Sales Team as needed, and proactively look for new support business leads
• Perform repairs of customer WTS equipment in a timely, thorough, and professional manner
• As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
• Determine and develop approaches to the varied assignments associated with this position
• Lead field services and support projects requiring coordination with other functions and customers
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, operating system, and probers.

This role includes a company vehicle as it requires 25-50% travel in territory that covers Bay Area and other surrounding. Will also consider someone based in Roseville, CA 

Qualifications

 

Qualifications:  Bachelors or Associate Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience. To qualify for this position the following requirements are sought:

 

Highly Desired:

• 5+ years’ experience on Semiconductor Parametric Testers, particularly Keysight’s 4080 and P9000 families.
• Strong troubleshooting skills applied to precision test systems comprising test hardware and software; computers and operating systems; probers/fixtures; etc.
• Experience with test-flow software, diagnostic software, calibration software, etc.
• Good working knowledge of both Windows PC and Redhat Linux Operating Systems and basic networking
• Ability to travel internationally
• Proven Customer Interfacing Experience
• Demonstrated Electromechanical Aptitude and Skills
• Familiarity with semiconductor wafer product environments and processes
• Prior Functional Test Experience, particularly ones involving Keysight instrumentation and instrument-based system

 

Must Have:

• Valid Driver’s License with good driving record, able to travel via car and air
• Self-directed with minimum supervision, able to make decisions that favorably effect customer uptime
• Excellent communication skills, clearly demonstrated organization skills
• Ability to work in high-stress, mission-critical situations – your performance impacts customer results
• Flexible working hours per customer commitments with ability to travel on short notice
• Ability to work afterhours/overtime as the customer situation dictates
• Ability to lift equipment weighing 50 lbs.
• Ability to effectively use Digital Voltmeters, Oscilloscopes, and Frequency Counters for trou