Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Summary:

In this CARE IB Revenue Trainer role, maintains and updates in-house training programs and delivers training to existing and new hire employees supported by documented training materials.​

Primary Responsibilities: 

• Formulates customized training around the tasks/skills of positions within Vivint’s Contact Centers for new employees​ 
• Delivers training in both a classroom setting as well as remotely, when needed​ 
• Delivers advanced trainings from a remote setting for the development and promotion of specialists on the floor​ 
• Performs quality assessments and makes recommendations for continued developmental training based on those assessments​ 
• Presents content and changes to training objectives to business partners to align on value and initiatives on the call floor​ 
• Some travel between offices required
• Take two hours of phone calls each month (preferably in front of your training classes)​ 
• Complete peer observations once a quarter​ 
• Complete self-evaluation once a quarter​ 
• Adhering to the Trainer Handbook 
• Must be able to train morning classes starting as early as 8:00am MST and evening classes starting between noon and 3:00pm MST, full time, year round​ 

Required Skills:  

• Experience in using Microsoft office software includes Microsoft Office Word, PowerPoint, Outlook, Excel, and Teams. 
• Knowledge of various learner and communication styles​ 
• Ability to form, lead, and facilitate integrated teams and individuals​ 
• Possesses skills in developing a performance-based work environment with high performing individuals​ 
• Exhibits high degree of flexibility in adapting to a rapidly changing environment​ 
• Strong organizational, analytical, prioritizing and business planning skills including project management​ 
• Excellent written and verbal communication skills to many and varied department and management levels​ 
• Advanced interpersonal skills to effectively work with many diverse learners, build, and maintain healthy relationships with business leaders​ 
• Ability to manage multiple tasks and responsibilities​, monitoring sales objectives and results 
• Demonstrated written and oral communication skills​ 
• Ability to facilitate/deliver instructor-led training in person and via virtual platforms​ 
• Knowledge and understanding of contact center systems and operations 

Required Education/Experience:  

• High school degree required; higher education is preferred
• Advanced sales experience preferred  
• 1-2 years call center experience, preferably specific to a sales department role and troubleshooting
• Leadership experience encouraged but not required
• 1-2 years of training experience preferred
• Proven sales record in training or similar role preferred 

  Here are some highlighted perks you should ask us about:  

• Free daily lunch and drinks on site 
• Paid holidays and flexible paid time away 
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline 
• 401(k) + Employer