Drift Santa Barbara Housekeeping Supervisor

About UsTMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 
Our award-winning property in Santa Barbara is searching for a dynamic leader to help support and guide our amazing housekeeping team in daily operations. Our team is a high-functioning, passionate, and deeply caring group of the most incredible individuals, and they deserve a leader who cares about quality, has the highest levels of integrity, leads with empathy, and has a service-first mindset. If this sounds like you, let's get in touch!

About the role

The primary responsibility of the Housekeeping Supervisor is to assist the Operations/Rooms Manager with overall property condition, oversee all duties performed by the housekeeping staff, respond to guest requests/work orders, coordinate vendor projects, and improve the overall aesthetics of the property.Additional responsibilities will include: maintaining proper quality assurance programs, and appropriate coach and counsel sessions; Operating within any departmental budget constraints; assigning tasks to the housekeeping staff, working with The Operations/Rooms Manager to ensure the property cleanliness is maintained, working closely with engineering to ensure rooms and property are maintained and any repairs are fixed.

What you'll do

• Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. Tracking guest issues and ensuring follow up with fellow leadership team. 

• Work with The Operations/Rooms Manager and leaders to establish unique amenities enhancing the guest experience and ensure proper operational procedures exist and communicated to all staff.

• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.

• Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.

• Assigning housekeeping task to staff and inspecting work to ensure that the standards of cleanliness are met.

• Investigate and address complaints regarding poor housekeeping service

• Provide training to the housekeeping staff

• Ensure all supplies and equipment are are inventoried and ordering as needed

• Work with Operational/Rooms Manager on hiring and recommend promotion to current staff if see fit

• Ensure all public areas of hotel are clean and a schedule in place to keep it clean 

• Ensure their is a system in place for lost and found 

• Be able to communicate effectively with guest and provide exceptional customer service

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum productivity

• Conduct reviews of employee performance. If needed recommend disciplinary action to Operations/ Rooms Manager

• Work with linen company to ensure delivery is on time and we have enough supplies on property

• Ensure communication with SAGEC team on status of room and any communication needed is done in a efficient manner

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  • Ensure a shift/daily pass-down log is implemented and used to improve