Area Asset Protection Manager

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Title: Area Asset Protection Manager
Department: Asset Protection
FLSA Status: Salaried Non-Exempt
Reports to: District Asset Protection Manager
Supervises: Asset Protection Agent (if assigned)
Location: Various stores in Goodwill stores in Snohomish and Skagit counties
Salary Range: $55,000 - $65,000


About the Position

The Area Asset Protection Manager is primarily responsible for all Asset Protection, Loss Prevention, Security, and Safety related issues within an assigned geographic area of responsibility. This role seeks to enhance profitability, prevent loss of organizational assets, to control shrinkage from both internal and external causes, and assist in driving a culture of safety.

The assigned area of responsibility will be determined by the Senior Director of Asset Protection and may include, but is not limited to, retail/outlet stores, transportation assets, attended donation centers (ADCs), warehouses, Job Training and Education Centers (JTE), and other buildings or property owned or operated by Seattle Goodwill.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Develop and maintain collaborative working relationships with other stakeholders both inside and outside the organization.
• Effectively detect and deter external individuals who are attempting to misappropriate organizational assets.
• Treat subjects with dignity, courtesy and respect at all times.
• Asset Protection focus will be on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue.
• Communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or the Senior Director of Asset Protection and obtain authorization prior to initiating any internal investigation or the installation of any covert CCTV equipment.
• Promptly and thoroughly investigate all cases of suspected internal theft, fraud, and misconduct within area of assignment.
• Properly document and maintain files of all activity not later than 24 hours following an incident.
• Appropriately maintain evidence in cases.
• Pursue restitution for any cases as appropriate.
• Forward all written requests for civil compromise to the Senior Director of Asset Protection along with recommendation for approval/disapproval and relay any extenuating circumstances.
• Immediately forward all attorney communication to the Senior Director of Asset Protection.
• Immediately report any non-productive detentions to the Senior Director of Asset Protection.
• Perform all job functions in a safe, ethical, and legal manner.
• Protect the organization from foreseeable litigation at all times.
• Provide customers and employees and other stakeholders with the highest level of customer service possible.
• Effectively employ all available technological tools including but not limited to: CCTV, POS, Time and Attendance, Alarm Systems, and Databases.
• Actively participate in physical inventories and in monitoring inventory processes in area of assignment.
• Ensure that all CCTV equipment is clean, functional and operating properly.
• Assist in the installation/movement or repair of CCTV equipment when requested to do so.
• Effectively schedule any budgeted contract security hours in area of assignment to achieve the most effective results. Review all schedules prepared by the contract company in advance of implementation.
• Promptly review all security company invoices for proper billing in area of assignment.
• Conduct regularly scheduled, random, and pinpoint surveillances at assigned facilities and ADCs. Surveillances will include open and closed hours.
• Conduct a