Laundry Attendant

The Laundry Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the Resort’s linen products, and the cleaning and delivery of guest laundry. The Laundry Attendant will promote a positive image of Sensei, all while providing attentive and anticipatory guest service.  

Responsibilities

• Monitor and operate washing and drying, including loading all laundry into washer with specified cleaning agents and drying as directed per each item’s specific instructions
• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard
• Press and fold cleaned articles into designated areas and sizes
• Maintain inventory of all linens, uniforms and cleaning supplies
• Perform additional laundry services when necessary and assist guests with luggage after-hours as needed
• Delivering guest laundry and guest request items according to Sensei’s preestablished standards of procedures
• Referencing and maintaining digital shift logs of all laundry cleaned and delivered, Reporting any unusual circumstances to supervisors
• Assisting in the cleaning of the Resort’s rugs, carpets, walls, and upholstered furniture
• Maintain all laundry equipment - reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor
• Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor
• Completing assigned tasks as outlined by supervisors, and in a timely manner 
• Organizing and cleaning of workstation and laundry room; replenishing supplies and equipment as needed before, during, and at the end of the shift 
• Ensuring the confidentiality and security of all guests 
• Perform all job duties in a safe manner and abide by all safety policies and procedures 
• Adhere to all company and departmental guidelines 
• Perform other tasks as requested by supervisor 
• Demonstrate warmth and sincerity in all interactions 
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication 
• Take ownership of all guest requests and be proactive in ensuring resolution as needed 
• Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed 
• Uphold Sensei values in daily practices 
• Successfully complete all training and certifications needed for the position 
• Ensure the confidentiality and security of all guests 
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor 
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
• Other duties as assigned 

Qualifications & Requirements

• 2+ years hotel experience in housekeeping or laundry
• Experience in Luxury Hospitality setting
• Must be 18 years or older 
• Must have attention to detail 
• Must be able to multi-task in a calm manner and on a timely basis, with attention to detail and follow-through

 About Sensei