EES | I-9 Customer Success Lead

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives with employee self-service functionality.  In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.  

 

 

 

 

 

Job Description

As the ideal candidate, you’ll have a proven track record of identifying and implementing I-9 solutions for clients that drive optimization and adoption. This includes designing, implementing, and documenting scalable processes, establishing and overseeing client training programs, and monitoring, reporting, and advising clients on their I-9 programs. You’ll partner with multiple organizations, including partnering closely with Product, Software Engineering, Client Operations, and Data Services to ensure EES delivers on our commitments.

 

 

The successful candidate is a people leader with a proven track record who is:

• Communicative– high verbal comprehension skills, seeks to align participants, finds relief confirming all parties speak the same language, creates, maintains, and values documentation
• Curious – asks why, willing to take risks, questions traditional approaches, seeks to understand various perspectives, creates meaning for themself and others
• Focused – results oriented; optimistic about what can be; resilient to setbacks, delivers

 

 

What you’ll be doing

 

• Ensure client adoption of I-9 solution and client optimization of I-9 service
• Consult with clients on I-9 best practices
• Identify client concerns by proactively thinking about and/or working with clients
• Coordinate cross functionally to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Serve as a client voice within EES
• Advocate for new product features and functionality to remain competitive in the market
• Potential to manage a small team within 12 months

 

 

 

What your background looks like

• You earned your stripes (5+ years providing I-9 service to clients)
• You enjoy managing complicated client programs and initiatives
• You appreciate ambiguity and enjoy constantly evolving environments
• You developed strategies, adapted them, failed, grew, and remained resilient
• You lead with humility and seeking first to understand
• You communicate about insight and action items effectively
• You set expectations and reliably meet those expectations

Perks

• 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays). 
• Competitive pay and comprehensive benefits package, with a bonus target of 15%. 
• Flexible work schedule and relaxed dress code.
• Employee stock purchase program and 401K matching.

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

Ple