Customer Success Manager - Senior

<h3>Company Description</h3><p>Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), <strong>Deutsche Telekom IT Solutions</strong> is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.</p><p>DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.</p><h3>Job Description</h3><p>•    Strategic influence and development of the existing business of the assigned OTC customers in order to increase the value added for the customer and the sales for the OTC<br/> •    Comprehensive advice to customers regarding the first-time use of the OTC or the ongoing optimization of cloud usage (consumption push, upselling)<br/> •    Active participation in the respective vertical squad of the Open Telekom Cloud<br/> •    Avoiding "churn" through proactive analysis and management of OTC customers<br/> •    Supporting the ongoing optimization and further development of the customer success management of the Open Telekom Cloud<br/> •    Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the Open Telekom Cloud<br/> •    Ensuring customer satisfaction<br/> •    Participation in the planning and forecasting processes<br/> •    Transferring customer requirements to the OTC impediment and demand process<br/> •    Supporting the further development of cloud handling support</p><h3>Qualifications</h3><p>•    Completed degree in computer science, engineering or comparable training or further education<br/> •    Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development<br/> •    Top knowledge and experience in the field of AI<br/> •    Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise<br/> •    Strong knowledge of market-relevant cloud ecosystems and experience with partners<br/> •    Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)<br/> •    Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace<br/> •    Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined<br/> •    High resilience, adaptability to dynamically changing processes/startup mentality<br/> •    Very good technical understanding of standardized service provision through platforms<br/> •    Detailed knowledge of the processes and structures in your own company<br/> •    Experience in international cooperation with Local Business Units and NatCos<br/> •    High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently<br/> •    Fluent written and spoken German and English<br/> •    Willingness to travel nationally and internationally</p><p>Certifications required for the position<br/> •    Agile methods such as Scrum, Kanban, DevOps or comparable certifications<br/> Certifications recommended for the position:<br/> •    DevOps Foundation</p><p>Language skills: English and German</p><h3>Additional Information</h3><p>* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.</p>