Welcome Center Associate (Part-Time)

Description

Are you organized, reliable, and personable? Do you enjoy providing exceptional customer service and working in a reception/front desk area? If so, please consider applying and joining the Welcome Center & Membership team at the Boroughs Family Branch YMCA!

The candidate must have excellent interpersonal/ human relations skills, including the ability to maintain a positive work environment with staff, volunteers, and members and resolve conflict in a professional manner. 

Job Duties: 

• Greet all YMCA members coming in when scanning their membership passes & create a friendly atmosphere at the branch 
• Provide accurate information about programs, YMCA memberships and policies to members & potential members 
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments
• Responsible for entering member cancellations and follow up with phone calls as needed 
• Assist with any administrative tasks, member requests and follow front desk procedures
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary 
• Attend staff meetings and trainings as required 
• Perform other assigned duties as needed

Qualifications:

• Must be at least 16 years old 
• Must have basic understanding of computer & administrative skills 
• Must have at least 1 year of customer service experience 
• Strong attention to detail and able to work in a fast pace environment 
• Able to resolve conflict in a professional manner and provide information about YMCA programs
• Holds current CPR/AED/First Aid Certification or able to receive certification within 30 days of hire 

Job Type: Part-Time Hourly

Shifts: Front Desk- Weekday nights 4:00 pm - 10:30 pm & Saturdays 2:00 pm - 7:00 pm, other shifts as needed

Pay: $15.00 per hour. Plus, access to YMCA facilities (gym, pool etc..) for all YMCA employees, Employee Assistance Program, and Sick Leave

If this sounds like something you are interested in, please submit your online application today!

About Us:

The Y: We’re for youth development, healthy living, and social responsibility.

The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA).