Activations Specialist (Implementation) - NBC Sports Next

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our two groups: Youth & Recreational Sports and Golf.  
 
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including  SportsEngine, the largest youth sports club, league and team management platform;  GolfNow, the leading online tee time marketplace and provider of golf course operations technology;  GolfPass  the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips;  TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.
 
At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

NBC Sports Next includes two groups. This role is part of our Golf group.

Golf fuses the team behind products and services like GolfNow, TeeOff and GolfPass, which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.

Come join us as we work together as one team to innovate and deliver what’s Next.

Job Description

Our Activations team is responsible for activating technology and marketing solutions for our Partner Golf Courses to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Job Duties

• Deliver client facing implementations of industry leading products
• Train end users on software procedures via phone, video conferencing, email, and chat
• Act as a business consultant with golf course managers, owners, staff and accountants to customize their software configuration for efficient technology implementations
• Professional communication to golf courses for all pre-activation needs
• Installation of server, client software, and hardware peripherals
• Perform minor network troubleshooting, when necessary
• Assist clients to perform data migration to ensure seamless software transitions
• Show initiative by making product suggestions or recommending improvements to processes
• Ability to manage multiple overlapping projects in parallel 
• Show strong inter and cross departmental collaboration as needed to provide the best client experience
• Escalate issues to leadership, assisting and assuring solutions are implemented 
• Document implementation information in Salesforce
• Diligent communication throughout activation process wit