Front Desk Clerk-Steady Extra (LINQ LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

As a Front Desk agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. 

Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. 

Registers guests to room while receiving all pertinent information accurately. 

Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary, future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movies / phone / billing problems. Cancel room reservations according to procedures.  Prepare key packets, ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Process check-in and check-out transactions for guests 

• Assist guests with questions about the city and property 

• Assist guests with booking dinner, show, etc.... when necessary 

• Assists with guest service recovery when possible 

• Always Maintains and Upbeat and Positive attitude 

• Responsible for being apprised of current events in hotel to assist guests 

• Acts a liaison on behalf of the guest to expedite guest requests 

• Maintains a professional and courteous attitude towards all guests (internal and external) 

• Anticipating guests' needs and guest expectations 

• Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies. 

WHAT YOU WILL NEED

• Must be 18 years of age or older   

• Strong Interpersonal and communication skills. 

• Proficiency in a second language would be beneficial. 

• Self-starter with strong problem-solving ability 

• Preferred one year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player 

• Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke 

• Close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average