Sr. Cloud Operations Engineer

Company Description

Why 2nd Watch

2nd Watch is in growth mode, and we are looking for outcome driven, focused team members who want to win and have fun doing it! We are looking for the most technically forward-thinking, cloud-passionate employees in the world, and strive daily to align our core values with those that we hire. 

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company. This is what drives our teams – a perpetual thirst for knowledge, and a desire to work with the best people and take on big challenges together. Getting our attention takes creativity, integrity, a desire to improve yourself and your co-workers each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.

About 2nd Watch

As a cloud native company, 2nd Watch has walked alongside our clients for over a decade helping them migrate to the cloud, accelerate application development, and deliver on their company’s strategic goals through the blend of technology and innovation that is at our core. Our services deliver cloud native capabilities through strategic consulting, modernization services, and specialized technology practices focused on maximizing the value of public cloud through:

·     Business Transformation

·     Cloud Advisory

·     Datacenter Migration, Infrastructure & Architecture

·     Application Modernization

·     Optimization

·     Data and Analytics Advisory

·     Data Management

·     Analytics

·     Data Science

·     Compliance, Security & Business Continuity

·     DevOps

·     Managed Cloud Services

Job Description

Position Title :

Senior Cloud Operations Engineer

Continue building your technical skills with an awesome team of industry professionals Make your mark in this rapidly growing startup as we bring Cloud Services to the Enterprise Work closely with top-tier customers to ensure success in a highly rewarding role

2nd Watch (www.2ndwatch.com) is a global systems integrator based in the US, and we specialize in helping enterprise customers migrate their infrastructure to the cloud using the majority of

opensource technologies. We’re well funded, growing rapidly and have already established an impeccable track record of customer success across the country.

We're building our team with talented and passionate Systems Engineers to lead the resolution of complex software and infrastructure-related technical issues in Cloud Services.

We’re hiring exceptional Level 3 Support Engineers to work with our enterprise customers. 2nd Watch puts our customers first and we obsess over ensuring their trust is our first priority. To earn that trust in a constantly changing technology arena like cloud-computing, it requires building a world-class team to tackle unforeseen challenges. You will be responsible for supporting, maintaining, configuring and troubleshooting a wide range of services spanning Microsoft and Linux platforms.

Responsibilities:

· Provide support and resolution for complex technical issues

· Install, configure, administer, and monitor cloud-based infrastructure

· Implement and maintain the monitoring and alerting of production and corporate servers/storage (Nagios including add-ons and wrappers, NewRelic, DataDog, Splunk, AWS CloudWatch)

· Validate the architecture and use cases of 2ndWatch, Microsoft and Amazon services in the customer support cycle

· Perform regular security reviews including recommending gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA etc), document systems, processes, and procedures

· Feed market intelligence and potential product improvements to the exec and technical team and development team

· Expert development of run books and system configuration and architecture documentation

· Continuously improve your skills, product expertise, and knowledge on related technical topics

· Mentor Junior Engineers

· Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust

· Evangelize security within 2nd Watch and be an advocate for keeping customer information secure

· Working as part of a team for a 24/7 rotating schedule

Qualifications

Requirements:

· Bachelor’s in Computer Science or related discipline

· Experience working in large enterprise environments

· 3+ years of hands on experience with AWS based deployments; experience with other cloud platforms a plus

· Basic understanding of Com