Global Program Manager

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

In your role as a Global Program Manager, you will be a key point of contact for North American based clients who utilize global lab testing services. You will be part of a global team responsible for delivering QIMA’s industry-leading services to assigned clients.

CORE RESPONSIBILITIES

1. Oversee the management, program development, program implementation and continued service satisfaction for assigned global clients.
2. Prepare and conduct client presentations, program reviews, meetings and training seminars.
3. Remain current on relevant global regulations and retain in-depth knowledge of international standards, regulations and client specifications as related to a wide variety of consumer product categories.
4. Liaise with Global Technical Services, lab staff and other teams as needed to support client projects such as new service requests, test development, regulatory updates and protocol development.
5. Maintain outstanding and professional relationships with clients and provide responsive communication, ensuring needs and requests are successfully communicated to appropriate client service and lab teams globally.
6. Recognize and solve client issues and implement processes to eliminate future concerns.
7. Process all work within designated timeframes and according to established Work Instructions and SOPs.
8. Develop and maintain professional and collaborative working relationships with internal teams such as Sales, Client Services, Global Technical Services and Laboratory teams.
9. Abide by the requirements of the Quality Management System.
10. Provide other assistance as needed to support the growth and development of QIMA

Qualifications

• BA/BS in relevant field and 4+ years customer service experience in a 3rd party lab testing environment preferred
• Global compliance and consumer product regulation knowledge
• Advanced verbal and written communication skills with all organizational levels and global entities
• Quality minded with a high attention to detail
• Proficiency in Microsoft Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.