Donation Outreach Coordinator (PM - Friday-Sunday)

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Remote (United States)

Department: Donor Center

Schedule: PM/Weekend (Friday-Sunday - 6:45PM-7:30AM), Variable Days, Overtime as needed (Essential Personnel

Clinical Status: Non-Clinical
 

HOW YOU’LL MAKE AN IMPACT
As a Donation Outreach Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for providing grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. Processes referrals from multiple partners/ sources in a timely manner with a focus on quality client service and attention to detail. Collaborate with internal/external partners to prioritize all donation opportunities through clear and concise communication on next steps in the donation continuum. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Approaches for donation opportunities telephonically and obtain authorization in alignment with goals and expectations. Effectively completes required paperwork without error (e.g. Authorization/ Disclosure/ DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective and professional interactions with internal and external stakeholders including but not limited to funeral homes, eye banks, medical examiners, donor families, and hospital partners. Utilizes telephonic and electronic means for effective communication.
• Donor Referrals and Donor Evaluation: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. Actively pursues confirmation of registry status in Donate Life databases, maintains electronic medical record (EMR) access to participating hospitals and accurately evaluates potential donors prior to donation conversation, and quality checks utilizing recordings of legal documents. Collaborate with key internal and external partners to ensure a positive customer service experience.
• Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner.

WHAT YOU’LL BRING
Minimum Requirements:

• High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities)
• 3 years (with High School Diploma/GED) – experience working with families through counseling, bereavement and/or crisis intervention OR 1 year with Associate Degree - Experience with donation approach experience in an OPO/Tissue environment.

Preferred Experience/Skills/Certifications:

• 2 years’ experience working in degree field in supportive services such as Social Work, Counseling, Death Doula, Counseling (crisis or bereavement), or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services
   

Key Knowledge, Skills, & Abilities:

• Communication Skills: Excellent verbal and written communication skills; ability to co