Senior Manager, Client Growth & Success

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strong, trusted relationships with clients and cross-functional teams. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for both our clients and members.

As a key leader on the team, you will be responsible for ensuring client engagement, satisfaction, and retention - while identifying opportunities for program growth and revenue expansion. You’ll work cross-functionally to align internal teams around client goals and help maximize program utilization and long-term success.

The ideal candidate is highly organized, resourceful, and customer-obsessed. You’re a strategic thinker who is also a hands-on doer, comfortable with ambiguity, motivated by impact, and naturally collaborative.

Responsibilities 

Deliver Exceptional Client Value

• Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
• Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
• Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
• Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
• Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
• Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.

Drive Adoption & Engagement

• Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
• Leverage data insights to improve the client experience and inform strategic adjustments.
• Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and special initiatives that foster engagement and community-building.

Grow Revenue & Renewals

• Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
• Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
• Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.

Lead Cross-Functional Collaboration

• Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
• Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Exec