Product Manager II - Billing

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview

As a Product Manager II, you are responsible for driving continued expansion, and implementing requirements to drive stratospheric growth of Housecall Pro Products. You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.  

You are part of our Billing domain, where we strive to create the Billing solutions that enable Housecall Pro to package and price our offerings in the most effective ways for our Pros.

The essence of a Product person at Housecall Pro is someone who is smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with. We deeply know our customers, our industry, and our business. By joining our team, you sign up to grow personally and professionally, and help others do the same. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Think. Identify market opportunities and define product vision and strategy

• Conduct industry research
• Analyze customer and business data
• Write and present strategy and product overview documents
• Enhance how our customers are introduced to our products through continuous experimentation

Explore. Collaborate with key cross-functional stakeholders (Design, Engineering, Product Marketing, Strategy, and Operations) to develop and validate compelling solutions to the problems/opportunities in your product area

• Support Product Designers with sound design instincts and clear thinking
• Co-create event models and user flows
• Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements
• Conduct testing to validate solutions

Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others

• Create, update, and communicate roadmap
• Plan day-to-day operations of the product team

Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders

Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance

• Create measurement plans to monitor your teams work
• Collaborate across teams for launches
• Work iteratively towards solutions

Qualifications:

• 3+ years of experience in product management
• Bachelor's degree in a related field or equivalent work experience
• Must be willing to work Eastern Standard Time (EST) hours to ensure effective collaboration with stakeholders in Poland.
• Experience working with ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Strong knowledge of Product Management methodologies, user experience (UX) principles, and agile development practices
• Familiarity with go-to-market commerce enablers (e.g. payments, subscriptions, loyalty programs)

What will help you succeed:

• Experience in highly performing product organization
• Passionate about user experience and deep customer empathy
• Strong project management skills, incl