Senior Staff Engineer

About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.  Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.   If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 
We are looking for a dynamic, hands on Technical Manager who thrives on new challenges and is excited about staying close to the code. In this role you will be leading a team that builds modern web applications that perform at scale using best of breed technologies. The ideal candidate must work well in a dynamic, collaborative environment. You will work closely with your peers in cross functional teams and be the champion for the team’s technical roadmap and architecture.

Responsibilities:

• Provide architectural, technical, and project team leadership for the team
• Technical lead and adviser for Engineering Automation projects
• Work across the PG engineering team’s architects to ensure collaboration on designs and architectures that meet current and future needs of the system
• Produce high-quality, scalable, secure, performant, serviceable, and functionally tested software at lightning speed to meet schedule commitments 
• Provide technical leadership to your team and collaborate with others across the organization to drive efficiency and velocity 
• Help grow leaders and skills within the organization through mentorship, code review feedback, design review feedback, and engagement in team scrums 
• Help define technical product strategies that drive innovation into the Sugar product 
• Collaborate with product management, other engineering teams, QA, and Support to plan, architect, design, develop, test, and maintain product features 
• Follow Sugar development lifecycle processes and provide ideas for improvement as appropriate 
• Continually look for ways to improve our code base and evaluate new technologies. Proactively identify and solve issues in your areas 
• Work with customers as appropriate to represent Sugar’s engineering organization

Qualifications

• Masters Degree in Computer Science or some other technology discipline OR 5+ years leading software engineers in a SaaS environment
• Excellent time management skills with an emphasis on working with remote resources around the world and across many different time zones
• Significant experience with cloud and SaaS solution development
• Long term vision that promotes short term deliverables in quarterly release format based on factual, data driven scope definitions
• Strength in planning, scheduling, executing, and finalizing delivery on regular sprint cycles based on individual capacity and team velocity
• Ability to identify and coordinate delivery of dependencies across multiple teams and products
• Deep understanding of Kubernetes and DevOps
• Understanding of asynchronous technologies
• Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization and across differing types of audiences
• Strong collaboration and interpersonal skills with differing consumers, stakeholders, team members, partners, and customers
• Prior experience with scrum-based software development tools such as Git, Jira, and Confluence
• Experience with Ruby, scripting, and other cloud languages
• Experience with object-oriented design, development, RESTful APIs, testing methodologies, server-side programming languages, web services, and relational databases
• Prior experience with a large-scale enterprise product and/or distributed Saa