Global Digital Innovation Excellence Manager

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Logitech is accelerating the future of digital commerce. If you’re passionate about building innovative, scalable eCommerce programs that shape customer experiences worldwide, this role gives you the platform to make a global impact. As part of our Omnichannel Digital Experience & Innovation team, you’ll lead transformative initiatives across direct-to-consumer, retail, and eTail channels—unlocking new growth opportunities and elevating Logitech’s digital ecosystem.

The Role:

As the Global Digital Innovation Excellence Manager, you will be pivotal in driving Logitech’s global eCommerce strategy execution, enabling best-in-class customer experiences, fostering innovation, and scaling operational capabilities across markets. With responsibility spanning from platform excellence to omnichannel growth strategy, you’ll lead a high-performing team, enable global collaboration, and be a champion of shared learnings and best practices to drive results universally. 

Reporting to the Head of Omnichannel Digital Experience & Innovation, this role will be based in Cork, Ireland, or Utrecht, Netherlands.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. As the Global Digital Innovation Excellence Manager, you will:

Drive Global eCommerce Omnichannel Strategy

• Develop and implement a tiering strategy for content and user experience across various channels, ensuring consistency and alignment with global best practices.
• Drive innovative testing and research capabilities with retail and eTail partners, collaborating on strategies and fostering deeper partnerships.
• Support global deployment of strategies to ensure scalable and sustainable results.

Enable Local eCommerce Excellence Execution

• Monitor local rollout and execution of eCommerce strategies across both DTX and eTail channels.
• Collaborate with cross-functional teams to address implementation challenges and support best practices sharing globally, ensuring consistency and optimization of regional strategies.

Drive excellence in innovation projects

• Lead key innovation projects from concept through completion, ensuring strategic alignment and seamless post-launch execution.
• Define project roadmaps, coordinating cross-functional teams, and leveraging data-driven insights to optimize performance and deliver measurable business impact.
• Apply innovative thinking and hands-on execution to ensure each project delivers sustainable success and advances Logitech’s eCommerce and omnichannel strategy.

Drive the Roadmap for AI-Enabled Experiences

• Lead the development and adoption of AI-enabled experiences across global and regional teams, ensuring alignment with Logitech’s strategic priorities.
• Define and drive the AI innovation roadmap, collaborating closely with cross-functional and AI-focused teams to identify use cases that enhance customer engagement, streamline operations, and drive measurable outcomes.
• Enable teams to effectively integrate AI-driven solutions, optimize processes, and unlock new value across the eCommerce ecosystem.

Lead Rating & Reviews / UGC enablement initiatives

• Maximize the capabilities and utilization of R&R/UGC solutions by overseeing its integration across direct-to-consumer channels.
• Drive the end-to-end sampling process with Business Groups, enable UGC social proof campaigns at a global scale, and lead implementation initiatives for DTX channels.
• Manage the ongoing relationship and quarterly business reviews, and share insights and best practices across the organization to enhance eCommerce impact.

Elevate Team Capabilities

• Vendor management processes, including onboarding, reviews,