Sales Operations Manager, Wolt for Work

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.  

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a sales development professional obsessed with continuous growth? Do you have a data-driven mindset and enjoy working hands-on with our global teams and partners to deliver a big impact? If so, then we’d love to chat!  

Role background

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. We were founded in 2014 and joined forces with DoorDash in 2022 - of the 27 countries that DoorDash operates in today, 23 are with the Wolt product and brand.

Wolt for Work is a rapidly-growing B2B business at Wolt, and we have ambitious plans to massively accelerate this growth. Our mission is simple: we want to bring the same great user experience that Wolt is known for to business users around the world. Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt at Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events. We are already live in 16 of Wolt’s 23 countries, with no plans to slow down.

We are now looking for an entrepreneurial, hands-on Sales Operations Manager to join us on this journey. In this role, you will help us establish and develop our new Sales Operations function for Wolt for Work.

As Sales Operations Manager for Wolt for Work, you will be responsible for developing best-in-class sales processes and optimizing efficiency and performance, working closely with our Sales team and Leadership. You will formulate and execute winning strategies to improve our sales performance across all of our markets by leveraging data insights. We are growing fast, so we also expect you to grow with us, taking ownership of all things sales operations as we expand.

What you’ll be doing

• Develop and optimize our sales processes, with a clear focus on long-term scalability. You will partner with the Sales team to experiment and identify the best ways to structure our sales operations in order to exponentially improve Sales’ effectiveness and performance in both acquisition and account management.
• Supercharge our pipeline. One of your most impactful jobs will be to oversee our sales pipeline and ensure that we have a healthy flow of prospects making their way through our enterprise sales funnel. 
• Trailblaze our sales insights and reporting. Together with the Product and Business Operations teams, you will have the responsibility to map our sales processes and