Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.  

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.  

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The Overnight Front Office Receptionist balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. The Overnight Front Office Receptionist works under limited supervision and is highly autonomous. This position reports to the Front Office Manager. 

Job Posting Deadline
Applications for this position will be accepted until November 4, 2025.

Essential Job Functions/Key Job Responsibilities 
•    Act as Overnight Front Desk Receptionist, Concierge, and PBX Operator as needed 
•    Submit and process audits
•    Print and distribute house reports 
•    Respond to guest requests throughout the night 
•    Assist with guest requests and any guest services
•    Prepare next day arrivals to include keys, itineraries and registration cards
•    Verify overnight parking charges
•    Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift 
•    Run revenue center detail  
•    Roll all expected arrivals and no shows to next day 
•    Roll hotel date, post room, and tax
•    Other duties as assigned 

Qualifications

Education & Experience Requirements
•    High School Diploma or high school equivalent required 
•    1 year of customer/ guest experience preferred 
•    Valid Driver’s License 

Knowledge, Skills & Abilities  
•    Basic industry terminology  
•    Knowledge of company policies and procedures 
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
•    Strong attention to detail 
•    Active listening and interpersonal skills to personalize the guest experience 
•    Ability to act professional in a fast-paced environment 
•    Ability to understand written and verbal English
•    Ability to work independently with minimal supervision 
•    Ability to work effectively in team settings, contributing positively to group dynamics  

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or w