Customer Solutions Specialist

Company Description

Chromalloy is a global engineering & solutions company.  We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines.  We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world. 

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers.  Be part of something bigger with Chromalloy.

Job Description

A liaison between Chromalloy and its airline, industrial and/or OEM customers. Prepare and maintain miscellaneous reports, quotes and status.

• Communicate with customers either by clearly written, professional e-mails, via telephone or in person.
• Prepare status reports for customers.
• Data entry and other clerical duties.
• Maintain customer quote files to assure proper pricing and billing.
• Produce, maintain and analyze relevant reporting as required by management to monitor the Chromalloy’s customer relationship.
• Invoicing, TAT Analysis, troubleshoot purchase order discrepancies and repair discrepancies.
• Liaison between the customer and Production/Engineering/Marketing departments.
• General department housekeeping.
• Regular attendance and punctuality.
• Adhere to and promote Corporate Code of Ethical Standards.
• Ensures compliance with Company IPM/QPM and ISO quality requirements.
• Sales and Marketing support.
• Direct sales of excess inventory.
• Perform other tasks in the facility, as needed.
• Minimal travel outside the facility as needed.

Qualifications

• Excellent verbal and written communication skills
• Computer literate
• Proficient in all Microsoft Applications (Excel, PowerPoint, Teams, Outlook, etc.)
• Strong public speaking abilities; able to give professional presentations
• Effective interpersonal relationship skills managing/supporting cross-functional teams
• Organizational and problem-solving skills
• Able to manage and prioritize multiple tasks with limited supervision/managerial oversight
• Attention to detail
• Able to perform independently with minimal errors
• Willing and able to learn technical repair processes and component capabilities
• Must be fluent in English, i.e. speaking, reading, writing – requirement.
• High School diploma or equivalent is required.
• Minimum four (4) years’ experience providing customer service and/or technical inside sales support in a manufacturing or other technical environment

Additional Information

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability. 

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.  This position requires access to controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations.  Job offers are contingent upon Chromalloy obtaining any necessary authorization for the employee to access such technology in a timely fashion in accordance with business needs and prior to beginning work.