ATTENDANT - CAGE and CLUB

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Accountable for and safeguards cage/club assets.

• Controls unissued outlet banks and issues outlet banks to bank custodians.

• Completes required cage/club forms, paperwork and reports as needed or required.

• Receives in outlet banks and receipt bags from custodians and verifies cash proceeds.

• Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency.

• Receives in slot and table drops from the count team and verifies entire drop for accuracy.

• Compiles required data for ticket redemption kiosks.

• Monitors all ticket redemption kiosks.

• Reconciles ticket redemption kiosk tickets, cash and coin.

• Replenishes cash and coin in ticket redemption kiosks. 

• Completes full settlements on ticket redemption kiosks on a weekly and end of month basis.

• Handle fills and credits transactions with other casino departments.

• Enroll new players after confirming guest does not have a current account.

• Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest.

• Safeguard the confidential nature of all departmental and company records.

• Greet guests by name after guest offers players club card and/or identification when approaching the club.

• Understand and communicate club rules, promotion rules, promotion details and on property issues to guests.

• Assist in executing promotions, special events, kiosk events, slot tournaments as needed.  Handle club promotional give-a-ways.

• Responsible for counting & balancing cash drawer & making nightly deposit.

• Sells event & lottery tickets.

• Assist in greeting busses.

• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Preferred: 

• Minimum of six months casino cage or banking experience. 

• Excellent communication skills both written and oral. 

• Ability to write routine correspondence and to speak effectively to the public, employees and customers. 

• Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. 

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 

• Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. 

• Ability to define problems, collect data, establish facts and draw valid conclusions. 

• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

• Excellent customer service and building positive team spirit.  Previous customer service experience preferred. 

• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Reasonable accommodations may be made to enab