Jobs and Careers

Senior Analyst, Global Digital SMB

Remote, US, United StatesRemotefull_timeVerifiedPosted 9 Oct 2024

💰 $187,200/yr($112,300/yr – $187,200/yr)

About the role

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Senior Analyst role is part of a team focused on transforming the way that GitLab goes to market. Aligned to a cohort of GitLab customers, this role is focused on leveraging data to empower these customers to onboard, transact, and manage their accounts online and at scale.

The Senior Analyst, Global Digital SMB reports to the Manager, Global Digital SMB.

Responsibilities

Develop strategies and drive team focus based on data insights and findings
Partner with Global Digital SMB Managers to create, execute, and measure experiments focused on driving business growth and improving the Self-Service customer experience
Partner with direct sales to transform our current go-to-market and support a larger self-service channel
Work cross-functionally to optimize our customer journey and experience for a cohort of GitLab customers.
Design and build insightful dashboards for the self-service team and our stakeholders
Take ad-hoc analyses and turn them into a repeatable, scalable data views that our team can leverage on their own
Leverage data to identify new Self-Service cohorts, and determine the best method of engagement
Ownership in scoping, sizing and delivering multiple requests balancing prioritization, efficiency and quality
Be proactive and identify trends or flag potential issues

Requirements

Ability to use GitLab
BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
Demonstrated progressive experience in data analytics
Excellent written and verbal communication skills
Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
A knack for identifying and investigating anomalies in data and operations
Familiarity with product analytics and tools (e.g. Amplitude)
Familiarity with sales & marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and bookings
Familiarity with BI tools (e.g. Explore, Tableau) and Excel / Google Sheet functions
Experience with SQL, data warehouses and/or scripting languages (e.g. Python, BigQuery, MySQL)
Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
Self-motivated and self-managing, with strong organizational skills