Customer Quality Engineer (Onsite)

Date Posted:

2024-04-12

Country:

United States of America

Location:

HIA34: Coralville, IA 2855 Heartland Dr , Coralville, IA, 52241-2733 USA

Position Role Type:

Onsite

Collins Aerospace is currently searching for a talented Customer Quality Engineer to join our team at our Coralville, IA location.

Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace. 

In this Quality Engineering role you have the opportunity to gain experience working with customers across multiple disciplines with Collins Aerospace. You will have a direct impact on customer satisfaction metrics. 

You will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. You will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. As a Quality Engineer on our team you will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer. 

To be successful in this role it will require the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. And an ability to interpret customer requirements and assess Collins Aerospace abilities to satisfy them with our current Quality Management System (QMS). 

This is an ONSITE position in our Coralville, IA location. This role may be eligible for relocation for the right candidate.

Primary Responsibilities:

• Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving. 
• Develops and implements program quality plans. 
• Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem 
• Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions. 
• Attend and have participation in group meetings, teleconferences and/or training required. 
• Actively participate in initiatives for continuous improvement. 
• Analyze and report metrics monthly 

Basic Qualifications: 

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Ability to communicate with stakeholders and team members effectively and clearly.
• Methodical with a working knowledge of Quality System, AS9100 
• Has a solid understanding of the fundamentals and tools of the discipline and role 

Preferred Qualifications:

• Strong problem solving, analytical thinking, and decision-making skills 
• Proficiency in Microsoft Office applications including Microsoft Word, Excel and PowerPoint
• Strong interpersonal skills 
• Strong presentation skills and planning 

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’