Patient Navigator Lead - Proton Therapy Center

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

 

The Patient Navigator will be the initial in-person contact with patients at the Proton Therapy Center and has primary responsibility for the overall effective, friendly, and efficient functioning of the daily operations in the lobby/reception area. The Patient Navigator also provides care, guidance, and direction to patients and families as they enter the building, check in for their appointments, and require non-medical assistance of any type. The Patient Navigator will also help coordinate and arrange special functions for patients, such as weekly lunches, new patient orientation, and other center events and will work with outreach to connect patients with community opportunities to share their stories.

 

The Patient Navigator Lead plays a crucial role within the patient navigation team, combining hands-on Patient Navigation II responsibilities with leadership and operational duties. Reporting to the Patient Navigation Manager, this role ensures the smooth daily operation of navigation services, supports the team with complex cases, and assists in optimizing patient care processes.

 

This is a Full-Time (40 Hours) role working a variable schedule, primarily Monday thru Friday, which may include Evenings and Weekends.

Responsibilities

• Serving as initial physical point of contact, greeting and giving direction to patients and
• Receiving patient and family members at check-in for consult, weekly management, follow up visits and radiation treatment
• Monitor patient/family wait time for appointments/treatment. Notify supervisor of excessive wait
• Verifies current demographic/insurance information with patients
• Use of software such as Mosaiq and
• Responds to and resolves customer (patient/family/clinical staff, vendors, visitors) concerns as they relate to areas of center
• Works with supervisor in maintaining center’s lobby and reception areas for cleanliness and efficiency
• Organize and participate in patient services
• Maintain inventory of department supplies and assist with
• Manage and maintain Patient Services database resulting in easily accessed information on appropriate advocate connections for potential patients, speaking opportunities, media opportunities,
• Work with outreach to manage and execute external communications to patients/families about upcoming community events
• Work with outreach to identify and create opportunities for patients/to share their experience in the community and build awareness, ultimately leading to potential new patients
• Manage facilities and services for Advocacy events internally and
• Provide telephone support by answering and directing incoming calls to the Intake department, taking appropriate messages and/or routing to the correct destination
• Operational Oversight: Monitor and manage messages from various communication channels (EPIC in-baskets, Teams, phone, email, etc.) to ensure timely scheduling of patient navigation visits.
• Communication: Facilitate prompt responses to inquiries from clinic teams, colleagues at Fred Hutch, patients, caregivers, and community agencies.
• Resource Coordination: Consult with navigators to coordinate resources and enhance care for complex cases.
• Team Support: Ensure equitable distribution of caseloads among navigators and provide guidance and support as needed.
• Leadership: Particip