Lead Field Service Technician - South San Francisco

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are seeking a Lead Field Service Technician to help our Field Operations Manager lead our San Francisco technician team. Reporting to our local warehouse in South San Francisco each day, this person will balance in field technical work with assistant manager duties.

What you will do:

• Lead troubleshooting efforts for machines (training will be provided)
• Perform machine installations, preventative maintenance and consumable swaps
• Schedule and execute planned and unplanned service calls in and around the Bay Area
• Step in to lead the team when the traditional one is on vacation
• Train and support partners on equipment maintenance and troubleshooting
• Identify areas of opportunities (i.e. flavor changes, new product additions, better service processes, competitive presence, etc.) as it relates to customer service. Communicate opportunity areas to the field operations and engineering teams
• Be the face of the company to deliver upon our brand promise on customer service
• Assist with inventory management, training, scheduling, ordering and receiving parts consumables.

Requirements

• 2 to 5 years of prior field service experience, preferably in beverage, refrigeration, plumbing, electronic, automotive, HVAC, or similar technical fields
• Great attitude and willingness to go above and beyond for an exceptional customer experience
• A dependable, honest, and proactive work ethic, and willingness to adhere to company policies and practices
• Great written and verbal communication skills, in person and on a computer/smartphone
• Experience acting as a leader and/or assistant manager for a team
• Minimum high school, GED, or technical school certification
• Technical skills, driver's license, good driving record, aptitude with hand tools and navigating a laptop
• Workdays go from 8:00-4:30/5:00, pay is hourly

Benefits

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Join a team that shares our Bevi Core Values:
• Put Customers First
• Be Great to Work with
• Raise the Bar Together
• Act Like You Own the Business
• Be Curious and Ask Why
• Champion Sustainability