Customer Value Team Lead

Your Impact

As Team Lead - Customer Value, you will define and scale how Tacto delivers measurable, defensible procurement value to our customers.

You will move beyond AI-driven alerts by building and leading a dedicated Customer Value Task Force (~5 people) that drives high-impact procurement initiatives and strategic transformation projects for our most important customers enabled by our award-winning product.

By combining deep procurement and consulting expertise with Tacto’s data and AI platform, you will enable customers to realize savings and performance improvements that would not be achievable without Tacto. Thereby, you will lay the foundation for long-term customer relationships.

Your Tasks

• Build and lead a high performing Customer Value team

  Hire, onboard, and develop a team of ~5 Customer Value Strategists with a strong consulting background (e.g. BCG Inverto, Oliver Wyman). Set clear standards for analytical rigor, execution quality, and measurable customer impact while acting as a hands on leader in critical situations.

• Drive Product Enhancement

  Partner closely with Product and Tech to embed procurement best practices and cost saving methodologies into the Tacto platform. Proactively leverage AI to accelerate team workflows, experiment with new approaches, and turn successful use cases into scalable capabilities.

• Drive measurable and defensible cost savings for customers

  Own the end to end realization of savings from opportunity identification and business case development to execution and tracking. Lead initiatives such as category strategies, supplier negotiations, and spend optimization programs to ensure results are tangible and realized.

• Lead complex, executive level customer engagements

  Work directly with manufacturing companies ranging from €50M to €5Bn in revenue. Lead the most complex engagements and senior stakeholder discussions, acting as a trusted sparring partner for Heads of Procurement, CFOs, and Managing Directors.

Your Profile

Now you may wonder what experiences and skills you need for this role. We believe that leadership, problem-solving, and a strong bias for execution matter more than any specific tool. The following references provide guidance on what we believe is helpful.

• You have at least one year of experience in leading high-performing teams in a dynamic and demanding environment.

• You have extensive experience in strategy, procurement, or operations consulting, with a proven track record in realizing measurable cost savings and leading complex multi-stakeholder projects.

• You are comfortable working analytically and data-driven, translating complex analyses into clear decisions

• You have experience in building long-standing working closely with customers in demanding, executive-level environments and are confidently engaging with and building relationships to C-level decision-makers

• You bring experience in - or a strong interest in - industrial manufacturing, supply chain management, or procurement

• You thrive in fast-paced, ambiguous environments and enjoy building new initiatives from the ground up

• You possess outstanding communication and presentation skills in German, enabling you to clearly articulate value, challenge assumptions, and lead complex stakeholder discussions

Who We Are

Tacto builds an AI-driven procurement platform. Our mission is to strengthen Europe’s industry by future proofing their supply chains. We streamline how companies buy, negotiate and manage procurement – we help them optimize their by far largest cost driver to stay competitive in the long-run. Trusted by hundreds of companies, Tacto transforms procurement into a strategic advantage.

Based in Munich, our team of builders, entrepreneurs and industry experts is creating technology that truly matters. We’re backed by some of the best investors in the world including Sequoia Capital, Index Ventures, Cherry Ventures, Visionaries Club, UVC Partners as well as the founders of Personio, GetYourGuide, Helsing & Forto.

Why It Matters

The industry forms Europe’s economic backbone, driving more than a fourth of Germany’s GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives.

Today, a world of growing uncertainty and disruption is threatening their position. To stay stronger and competitive, the industry must unlock new efficiencies – and procurement is their larg