Hospitality Desk Agent

This is a remote position.

Job Description for Hospitality Desk Agent 

Responsibilities:

• Handle incoming phone calls, addressing inquiries about various programs and services
  
• Ensure accurate communication of operating hours to customers
  
• Remind customers of any changes to schedules or programs
  
• Perform data entry tasks to maintain up-to-date records
  
• Respond to questions and concerns regarding all areas of the activity center
  
• Assist with administrative tasks related to class registrations and birthday party bookings
  
• Support the onsite manager with additional tasks as needed
  

Requirements:

• Excellent communication skills, both verbal and written
  
• Strong customer service orientation with a friendly and patient demeanor
  
• Proficiency in data entry and basic computer skills
  
• Ability to multitask and manage time effectively in a fast-paced environment
  
• Familiarity with or willingness to learn about children’s activities and programs
  
• Attention to detail and accuracy in maintaining records and conveying information
  
• Flexibility to work part-time hours, potentially including weekends
  
• Agent 2 should be an English-Spanish bilingual
  

Scope:

• Monday to Friday, 9am to 1pm Eastern
• Remote work possibility, with the ability to access necessary software and tools
  
• Potential for expanded responsibilities as the role evolves