Senior Platform Manager

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Job Summary:

 

International SOS is dedicated to helping people stay healthy, safe and productive, wherever they go, for work or personal growth, and to overcome unexpected challenges.

 

International SOS is dedicated to ensuring the well-being and productivity of individuals, whether they are traveling for work or personal reasons. We help people overcome unexpected challenges and stay healthy and safe wherever they go. Our clients rely on International SOS to educate their employees about potential risks while traveling and provide strategies to minimize those risks. Over 35+ years, International SOS has built a reputation as a world-class partner with unmatched ability to provide security and medical assistance support during individual or widespread health and/or security incidents. 

 

At International SOS, we take a result-driven approach to solving business challenges. Our global, medical, security, operational, content, digital and commercial teams work closely together to build services and products that deliver on our promise to protect the global workforce of our customers - and it’s why we’re the market-leader. We are looking for passionate, customer-centric team members who want to make a difference in the lives of our customers. 

 

As a member of the Product Management team, this person is responsible for your product's vision, strategy, and roadmap. You will be working closely with cross functional products and business stakeholders to ensure the platform supports the value creation of the 5 strategic pillars of Workforce Resilience and is easily adaptable to future customer needs. You will set priorities and lead execution to achieve committed results. We are looking for an established product leader and innovator to join our high-performing leadership team to shape the future.
 

 

Key Responsibilities:

 

The Senior Platform Manager will be responsible for leading innovation on platform consolidation of the Workforce Resilience products to deliver best-in-class experiences. Enables individual Workforce Resilience products to meet changing market and customer needs. Efficiently capitalizes on product commonalities by developing and supporting a limited number of scalable core components and experiences.

 

Key Responsibilities include:

 

•    Establish and own the vision and strategic priorities with input from Experience Product Managers and other internal stakeholders
•    Manage Platform Product requirements
•    Guide extended teams on priority of roadmap, while managing & prioritizing flow of work into the product backlog
•    Ensure the product backlog reflects the vision and strategy by working closely with Experience Product Managers
•    Maintain a product backlog to meet stakeholder needs that is transparent, visible, and well understood 
•    Coordinate dependencies with other product managers, product owners, and scrum teams within the organization
•    Support communication of delivery timelines, status, risks, and escalations to the leadership team
•    Build relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of the new delivery software platform
•    Own the overall customer experience and customer journey
•    Use business cases to make the case for new products/technology
•    Consider flexibility and scalability as core attributes of the platform
•    Provide thought leadership on the platform optimization for multiple Product Lines within H3S
•    Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity
•    Is the primary creator of the initiatives and scenarios that comprise the product requirements
•    Works with UX on design and refinement of the user interaction
•    Participates in meetings involving key members of s