Associate, Client Service

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Job Details

Job Title: Associate, Global Research Group, Brand

Job Locations: Hybrid - Chicago, IL, Detroit, MI, New York, NY, Norwalk, CT, Boston, MA, or Atlanta, GA

About the role:

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

Roles & Responsibilities

Commercial Accountability  

Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work

Client Accountability

Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges. 
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed

People Accountability 

Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to Brand Performance team culture

Essential Knowledge & Experience

• 1-2 years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

• Strong detail-orientation with ability to manage multiple work streams and among multiple teams

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving

• Natural curiosity, a can-do attitude, driven and willing to take initiative

• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities

Communication

• Clear and effective written and verbal communication skills

• Confidently delivers messages and exemplifies Kantar values

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services

• Health Savings Account/FSA

• Dental, Vision and benefits to cover unique healthcare needs

• Wellness Program

• 401k with match

• Tuition Reimbursement, Commuter benefits

• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to wor