Professional Services Consultant

Why work at Logiwa?

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are–rocket enthusiast, mountaineer, chess master, or Netflix binger–come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team..

Professional Services Consultant

We are seeking a seasoned Professional Services Consultant with 7+ years of experience in Warehouse Management Systems (WMS) and project delivery. In this role, you will work closely with clients to understand their business needs, and propose, document and deliver solutions to ensure the successful deployment of Logiwa’s Fulfillment Management System (FMS). You will be the key point of contact for customers during the delivery process, providing expertise and ensuring projects are delivered on time, within scope, and with quality.

What You’ll Do

• Lead the end-to-end implementation of Logiwa’s FMS solutions for clients, from project initiation to post-launch support.
• Collaborate with clients to understand their business requirements, workflows, and challenges, ensuring the FMS solution is tailored to meet their specific needs.
• Work with project managers to create and update detailed project plans, timelines, and resource allocations for FMS implementations.
• Configure, test and document the FMS solution to align with client requirements, ensuring seamless integration with their existing systems, such as OMS, TMS, ERP, Shipping Platforms, etc.
• Provide training to end users, ensuring they are proficient in using the FMS platform and its features.
• Troubleshoot and resolve implementation challenges, ensuring a smooth go-live process.
• Manage schedule and deliverables, communicating effectively with clients and internal stakeholders throughout the project lifecycle.
• Provide post-implementation support, including troubleshooting and process optimization and ultimate transition to success and support teams.
• Serve as a subject matter expert on warehouse and fulfillment management functionalities and best practices.
• Continuously improve implementation processes and methodologies, contributing to the development of best practices of Logiwa FMS deployments.

You Have:

• Bachelor’s degree in Supply Chain Management, Information Systems, or related field -- or an equivalent combination of education and professional experience.
• 7+ years of hands-on experience in Warehouse Management Systems (WMS) implementations is required.
• Strong background in professional services or consulting, with a proven ability to deliver complex projects to enterprise clients.
• Deep knowledge of warehouse operations, inventory management, order fulfillment, and supply chain processes.
• Experience with WMS integrations, particularly with OMS, TMS, ERP, e-commerce, and other supply chain systems.
• Excellent problem-solving and analytical skills, with a keen eye for detail.
• Outstanding communication and interpersonal skills, with the ability to work with diverse stakeholders, including technical and non-technical teams.
• Proficiency in software configuration and customization to meet unique client needs.
• Experience in providing end-user training and post-launch support.

The salary range for this role is $115,000-130,000 per year, depending on years of experience. This position is also eligible for a 10-20% bonus, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and