Managing Director, Head of Human Resources, Enterprise Technology

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people, and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong, and can make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Technology is at the heart of everything we do to enable our customers, clients, communities and employees. We aim to deliver market-leading technology capabilities in a secure, stable, and scalable way. Our technologists span all lines of business and enablement functions in more than 60 countries. Functions are aligned to Firmwide Platforms and Products, Firmwide Technology Functions and specific lines of business and regions. We invest $17B a year in Technology at JPMC and have a dedicated team of 65,000 technologists around the world who build great products for our customers, run platforms with excellence, drive innovation and protect the company – just to name a few.

The Head of Human Resources for Enterprise Technology at J.P. Morgan Chase & Co. (JPMC) is a critical role that partners with Global Technology senior leadership to deliver human capital strategies across our Global Technology organization. This role is responsible for providing strategic and day-to-day HR leadership to 7 CIOs across Global Technology and serve as the head of HR for Enterprise Technology, a workforce of 25k employees. This role will actively consult and provide workforce, talent and organizational solutions to business leaders and help co-create and drive progressive solutions based on understanding of relevant business operations and strategies. This role also works closely with the Head of HR for Global Technology to work across all lines of business to deliver our talent strategies and to drive Global Technology wide people initiatives. The role demands a strategic mindset, exceptional leadership skills, and a deep understanding of the technology sector and its talent-adjacent priorities. 

Role Objectives & Responsibilities

• Strategic leader– work with senior leaders and Technology leadership teams to create the workforce of the future by understanding the business deeply and leveraging our HR products to drive business outcomes; support the design and implementation of HR Products and deliver the end-to-end talent strategy for the function; including AI and digitally enabled HR.
• Trusted advisor – demonstrate consulting agility and act trusted advisor to senior stakeholders and employees on issues of all kinds, including how to drive transformation, redesigning work, automation, and digital strategies; coach senior leaders and get involved in complex people matters.
• Innovation & Emerging Technologies – stay abreast of industry trends, emerging technologies, and best practices to drive HR innovation within the organization. Evaluate and implement people-solutions to optimize business processes and drive competitive advantage.
• People Plan - Collaborate with business leaders to identify people strategies and leverage workforce planning, up skilling and new skilling, talent and diversity strategies, leadership development, performance management, change management and compensation.
• Exceptional stakeholder manager – strong executive composure, relationship management and communication skills with the ability to work with all leaders across the organization.
• Employee Experience orchestration – partner with talent leaders to provide strategic direction and support delivering Employee Experience products and service.
• Data fluency – Interpret metrics to drive outcomes and ensure leadership performance. Translate data and insights into action and lead implementation of organizational solutions.
• Communication and Engagement – Act as a listening post to advise business leaders and provide feedback into HR Products.

Required qualifications, capabilities, and skills.

• 15+ years of Human Resource or transformational people leadership experience in a technology organization of scale.
• Knowledge of full range of people practices and how to apply them to an organization that is shifting to a customer focused operating model: goal setting, performance assessment and impro