Customer Advocacy Marketing Manager - Events

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Location: North America

Job Posted: 1/16/2025

Zapier is looking for a Customer Advocacy Manager to lead our customer-focused content strategy and speaker sourcing across key event initiatives, such as ZapConnect, Creator Camp, and the Zappy Awards. This role will drive the strategy and execution of engaging, customer-centric experiences by identifying the best speakers and content ideas to inspire and educate our community of users.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

🎥 You’re a strategic storyteller. With 5+ years of experience in customer advocacy, speaker sourcing, content strategy, or event management, you're skilled at crafting engaging, customer-centric narratives. You thrive on creating high-impact content that aligns with business goals and event themes and resonates with audiences.

💡 You’re driven by customer connections. You’re passionate about elevating customer voices and leveraging their stories to inspire, educate, and drive results. You prioritize creating seamless and positive experiences. Whether coordinating logistics or coaching speakers, you excel at ensuring customers feel heard, valued, and prepared.

🎯 You’re a project management pro. Organized and detail-oriented, you thrive in managing multiple priorities and customer touchpoints. From strategy to execution, you ensure everything runs smoothly, creating polished and effective content and experiences at every stage for all stakeholders.

🤝 You’re a strong cross-functional collaborator. You excel at building strong relationships and collaborating across teams and with external partners.

🌐 You excel at creating and refining processes. You enjoy building systems to streamline workflows, improve efficiency, and ensure consistency. Your ability to evaluate needs and implement scalable solutions drives success across teams and projects.

What You'll Do

• ZapConnect: Collaborate with cross-functional partners on the annual user conference to determine the content focus of sessions, identify and manage customer and Zapien speakers, and coach speakers for maximum impact.

• Creator Camp: Manage the end-to-end customer experience for the first-ever in-person event, including identifying participants, outreach, and logistics. Support the creation of content (e.g., podcasts, videos) stemming from these customer interactions.

• Summit: Lead the process of selecting, inviting, and coaching customer speakers for the all-company in-person event. Manage outreach and oversee event logistics.

• Webinars: Drive the proactive identification of customers, consult on content topics for webinars, manage speaker requests, and speaker preparation.

• Hangouts: Identify and confirm one customer speaker per month for internal Q&A sessions, and explore new ways to repurpose this content to extend its reach and impact.