Deposit Operations Quality Control Associate

Description

Our MISSION guides us…To Make a Difference in Our Communities

We firmly believe that our employees are the driving force behind our MISSION. Join the Consumers team and join us in saying, “I make a difference”.

Consumers National Bank provides a community banking environment where achievements are recognized, and employees are empowered. Our organization provides an opportunity for professional growth with a collaborative, progressive leadership team while offering a culture that values employees, customers, and communities. We work together to exceed our customers’ and shareholders’ expectations and to build lifetime relationships with them, our friends, and neighbors.

Consumers National Bank is pleased to announce we are seeking a Deposit Operations Quality Control Associate to join our growing community bank. Background, credit, and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

Job Specific Responsibilities

• Scan and index documents for record keeping purposes.

• Respond to Customer Resolutions/research requests from customers, branches and internal departments

• Perform SSI and AVS verifications

• Aid in the processing of Garnishments, Levies & Subpoenas

• Review and approval of documentation to ensure requirements are met

• Review account maintenance relative to source input and/or for accuracy

• Communicating and clarifying information regarding submitted items with retail staff.

• Process Mail

• Answer telephones and direct calls to appropriate personnel, handling routine customer inquiries

• Perform back-up duties for other Operations Department staff positions as assigned

• Perform other related duties as may be requested or assigned

Requirements

• High School diploma or equivalent

• Prior bank operations and/or a minimum of (1) year teller experience required

• Prior office and multiple telephone line handling experience are helpful.

• Computer literate with hands on experience in a windows based system; moderately proficient in Microsoft integrated software, including, but not limited to Word and Excel.

• Able to exercise appropriate independent judgment and act on it.

• Exhibits visual speed and accuracy; is analytical, mathematical, and possesses creative problem-solving skills.

• Excellent listening, interpersonal, written, and oral communication skills.

• Ability to take oral directions; strong time management and organizational skills.

• Logical, organized and efficient, with keen attention to detail.

• Ability to effectively prioritize and execute tasks while under pressure; demonstrates flexibility and the ability to grow with and respond to a changing work environment.

• Strong telephone and customer service orientation and skills

• Experience working in a team-oriented, collaborative environment