Internal Production Support Engineer

Position Overview: This role is responsible for ensuring the stability, performance, and availability of internal machines and equipment. The Internal Production Support Engineer handles incident resolution, system monitoring, root cause analysis, and automation of repetitive tasks to minimize downtime. This position also serves as a liaison between development, operations, and business teams to support seamless internal workflows.

Responsibilities

• Tool bring-up and qualification, including execution of qualification levels 600, 700, and 800
• Incident management and troubleshooting using monitoring tools such as ITRS, Splunk, and Datadog
• Root cause analysis (RCA) for recurring production incidents and implementation of permanent fixes
• Automation and scripting (Shell, Python) to reduce manual and repetitive tasks
• System maintenance, including batch processes, upgrades, and ensuring server/network functionality
• Cross-functional communication and documentation of procedures
• Supporting release deployments and user acceptance testing (UAT)

Qualifications

• Bachelor’s degree in engineering or a related technical field
• 3–5 years of experience in manufacturing, equipment troubleshooting, or technical support
• Strong troubleshooting skills, adaptability, ownership during incidents, and ability to remain calm under pressure

About the Company:   Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow, Flow Developer, and Assure are trademarks of Velo3D, Inc.   With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.   Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.   Our job titles may span more than one career level. The starting base salary for this full-time position is between $100,000 and $135,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.   Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.