Sr. Solution Success Consultant
IDeaSAbout the role
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Now we just need you!
The Senior Solution Success Consultant is a senior individual-contributor role responsible for ensuring successful solution definition, implementation readiness, and adoption across complex client engagements. This role combines consultative expertise, cross-functional leadership, and elevated ownership to drive client value and internal alignment across all global regions.
Senior Consultants serve as trusted advisors in both pre-sale and post-sale phases; they shape complex solution definitions, anticipate and mitigate risk, strengthen delivery consistency, and mentor junior Solution Success Consultants to raise team capability. This role is elevated above the Solution Success Consultant level but does not include the enterprise escalation ownership responsibilities of the Senior SSC – Enterprise Projects & Escalation role.
What you’ll be doing...
- Partner with Sales/IAM and Solution Engineering to define solution scope, meeting objectives, requirements, and risks during pre-sale discovery.
- Convert pre-sale solution definitions into actionable implementation readiness packages with clear assumptions, risk mitigation strategies, and success criteria.
- Guide clients through solution design choices, expectation-setting, and practical application of IDeaS solutions.
- Develop pilot success criteria, support measurement, and partner with Project/Service Delivery teams to ensure structured and successful activation.
- Lead cross-functional alignment with Product, Technology, Project Management, Training, and Support teams.
- Identify, track, and proactively manage risks across the solution lifecycle.
- Support creation and refinement of Statements of Work for complex client needs.
- Serve as a Solution Success SME in strategic workstreams, internal planning forums, and client briefings.
- Mentor Solution Success Consultants on discovery, solution design, requirements quality, and consultative communication.
- Review requirements and solution definitions authored by SSCs to ensure consistency and quality.
- Lead knowledge-sharing sessions on complex solution areas (integrations, data flows, multi-product environments).
- Reinforce best practices through role modeling of preparation, communication, and cross-functional leadership.
- Guide clients in applying IDeaS solutions to meet business goals.
- Ensure alignment on success measurement and support sustained adoption practices.
- Communicate solution rationale, risks, and decisions in clear, structured, executive-ready formats.
What you’ll bring to us…
- Experience: 5+ years in hospitality, distribution, revenue management, or complex SaaS implementation roles.
- Domain Knowledge: Strong understanding of PMS, CRS, channel management, distribution systems, and integration/data flow concepts.
- Consultative Skills: Ability to collect requirements, frame risks, design solutions, and communicate effectively with executive and technical audiences.
- Cross-Functional Influence: Comfortable leading outcomes without authority, coordinating effectively across multiple teams.
- Ownership Mindset: Strong problem-solving, prioritization, decision-making, and accountability.
- Travel: Ability to travel up to ~60% depending on business need.
- Preferred: Knowledge of IDeaS products, experience with global hotel groups, multilingual ability.
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique per
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