Group IT - Regional Support Engineer - Midwest

Role description:

The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel.  The role coordinates all support needs for assigned locations. 

 

Responsibilities:

• Provide end user support to office staff and plant personnel
• Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
• Log equipment details and assignment in asset management system 
• Identify frequent issues and follow escalation procedure for problems/major incidents
• Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
• Undertake small projects based on business requirements as assigned by manager
• Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
• Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
• Participate in idea generation for improvements and execute agreed upon solutions to completion
• Contribute to knowledgebase articles and documentation
• Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
• Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues

 

Minimum skills / qualifications:

• Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
• Excellent critical thinking, problem-solving, and troubleshooting skills
• Excellent written and verbal communication skills
• Familiar with IT Concepts:  Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

 

Preferred skills / qualifications:

• Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
• Willingness to obtain one or more common industry certifications within first 60 days of employment

Compensation

The anticipated base annual salary range for this role is between $66,700 and $100,100 per year. Please note that the salary range provided is a good faith estimate. The final salary will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

 

About Ardagh Group
Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Today we have a presence across Europe, Africa, and North America.

• Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from?
• Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of