About Our Job

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures. For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.

The Montbello Library Branch is hiring a Security Officer. In this position, you will be responsible for the safety and security of everyone on library property, including staff, collections, and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building/parking lot throughout the day, opening the building and securing the building at closing, and writing daily activity logs. You will also work with the whole team creating positive experiences for library customers by greeting and building relationships with customers across all ages and backgrounds, shelving materials, maintaining the collection, and assisting with technology. You will foster relationships while equitably serving a diverse community seeking information, resources, and experiences.

About our branch

The Montbello Branch Library is a medium-sized branch that provides services to a diverse community in Northeast Denver. We are a full-service library committed to offering services that demonstrate the library’s values of Welcoming, Curiosity, Connection, Equity, and Stewardship in action. We are a tight-knit staff who support one another. We strive to meet the individual needs of each customer, connecting with them on a personal level, and creating a positive experience for both external and internal customers. We serve a large number of non-English speaking customers that depend on our ability to communicate and interact with them to accomplish their goals, whether it’s accessing information, finding resources, or engaging with our programs. Our commitment to inclusivity and respect ensures that every customer feels heard, valued, and supported in their journey. 

Our ideal candidate has:

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library. 

• Knowledge of safety and security in a public setting.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

• Knowledge of emergency procedures, safety hazards and how to delegate to a team.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to thrive working in a diverse environment with constant public contact. 

• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community. 

• Skill in de-escalation and positive communication.

• Ability to complete concise and grammatically correct reports.

• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.

• Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training.

• Ability to obtain an unarmed security guard license issued by the City and County of Denver.

• Experience with Trauma Informed Care or Mental Health First Aid preferred.

• One year of experience working with security or loss prevention preferred.