Data Analyst #W2018 (DCSE-Statewide Specialization Team)

Title: Data Analyst #W2018 (DCSE-Statewide Specialization Team)

State Role Title: Policy & Planning Specialist II

Hiring Range: $56,051-$88,215 (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

The position is responsible for building, creating, modifying, producing and managing program specific reports, services and tools; using qualitative and quantitative analyses to assess large sets for internal and external data; performing data analysis to identify actionable insights to make recommendations to ensure compliance with program requirements and to drive continuous improvements to business processes, performance, customer experience, and case management practices; preparing highly visible and widely used reports and presentations that include sophisticated graphs and communicating information to leadership, business users, and other internal and external stakeholders; creating and maintaining documentation of program specific reports to ensure business continuity; creation and delivery of training, user guides, and other resources to enhance knowledge of program specific reports; and engaging business users through meetings, surveys, and participation in focus groups to assess business reporting and data needs and will provide direct support to meet the reporting and data needs of the child support program.

Minimum Qualifications

Comprehensive knowledge of Virginia’s child support program, including federal and state requirements, funding practices, and reporting requirements.
Experience with data warehouse systems, reporting and query tools (SQL, Cognos, Power BI, Tableau, etc.), Microsoft Excel, and data visualization.
Experience using principles of research, analyzing and evaluating data to report out program performance, and report preparation.
Experience using software applications such as Microsoft Word, Excel, PowerPoint, and Vizio for creating documents/reports, spreadsheets, presentations to include various graphics.
Experience analyzing and organizing data, including designing and maintaining reports and scorecards.
Experience assessing and documenting reporting needs of business users.
Demonstrated ability to interpret, apply, and analyze complex federal and state law, policies, regulations, and audit guidelines.
Excellent oral and written communication skills and demonstrated ability to communicate complex inf