Fulfillment Operations Supervisor - Night Shift

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site in Commercial Point, OH  to support our physical operations and plays a vital role in delivering the Babylist experience.

This role operates on a 4/10 schedule on the Night Shift - Monday through Thursday from 7:30pm - 6:00am

What the Role Is

As a Fulfillment Operations Supervisor,Night Shift, you’ll lead the overnight operation that keeps orders moving out the door accurately and on time. You’ll own shift performance across all functional areas—pick, pack, replenishment, and outbound—stepping in wherever the business needs you most. This role matters because night shift is where consistency is built; what your team accomplishes sets up the entire building for the next day.

Your day-to-day is hands-on and floor-driven. You’ll start each shift aligning on volume, labor, and priorities, then spend most of your time moving between areas—monitoring flow in the WMS, coaching leads, and jumping into problems as they happen. You’ll make real-time calls on staffing, order prioritization, and issue resolution while partnering with inventory, inbound, and the next shift to ensure clean handoffs. Some nights run exactly to plan; others require quick adjustments to keep work moving without adding risk.

This is not a role where you stay in one lane or manage from a desk. If you prefer a clearly defined functional area, predictable workflows, or heavy support from adjacent teams, this will feel uncomfortable. You’re stepping into a role that requires range—leading across multiple workflows, making decisions with incomplete information, and staying close to the work for the full shift.

Who You Are

• 3–5 years in fulfillment, warehouse, or distribution operations, with at least 2+ years directly supervising hourly teams of 25–60 associates per shift across multiple workflow areas
• Experience leading end-to-end shift operations (not a single function)—comfortable moving between pick, pack, replenishment, and outbound as volume shifts
• Hands-on WMS experience (3+ years)—able to track queues, release work, monitor backlog, and troubleshoot issues independently during live operations
• Experience owning shift-level KPIs including units per hour (UPH), order accuracy, on-time ship rate, and safety metrics in high-volume environments (10K+ units/day)
• Proven ability to lead through frontline leaders (team leads or area leads), including coaching, accountability, and running structured shift huddles
• Comfortable using RF scanners and warehouse systems daily, and training associates on standard work and process adherence
• Able to work on your feet for 10.5-hour shifts in a warehouse environment, including walking 5–8+ miles per shift and lifting up to 50 lbs as needed
• Available to work Night Shift (Monday–Thursday, 7:30pm–6:00am) consistently, maintaining performance and team engagement overnight
• Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations — you embrace technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Own execution across all outbound workflows during night shift, ensuring daily volume is processed accurately and on time regardless of where demand shifts
• Lead shift kickoff and floor management, aligning staffing and priorities to match real-time volume and operational needs
• Monitor WMS queues and floor conditions continuously, reallocating labor to prevent bot