Account Manager

Job Title

Account Manager

About the Business:

Air Operations provides technology to both Airports and Airlines that help them manage and optimize their passenger processing and operational environment through solutions that improve Flight Operations, Airport Operations, E2E Passenger Processing and E2E Baggage Services.  

Summary of the role:

Reporting to the VP of Sales, the Account Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, the AM will liaise with cross-functional internal teams (including Presales, CSM, Customer Service/Support and Product Development departments) to improve the entire customer experience.  The successful Account Manager should collaborate with the sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services over the long term. 

In This Role You’ll:

• Serve as the lead point of contact for all customer account management matters and develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Assist in the development of proposals, quotations for new products and services

• Build and maintain strong, long-lasting client relationships

• Assist in negotiating contracts and agreements

• Forecast and track key accounts metrics ie. Reports, sales forecasts, account status, etc.

• Ensure the timely and successful delivery of our solutions based on customer requirements and needs

• May perform other duties as requested or assigned

About the Ideal Candidate:

• Education: Bachelor’s degree and/or equivalent work experience.  

• Must have a minimum of three years of experience in account management.

• 2-3 year related experience in the airport or airline industry

• Knowledge of Software technology and cloud computing.   Advanced working knowledge of the Microsoft projects, ie. Word, Excel, PowerPoint, etc.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to write reports, business correspondence, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Must have good organizational skills and be able to communicate and collaborate effectively with staff and customers.

• Ability to travel 50 % (travel to airports for support help and training)

• 2-3 year related experience and/or training, or equivalent combination of education and experience in the airport or airline industry

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid or fully remote. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and ben