Enterprise Systems Monitoring Tech

Responsibilities

Peraton is seeking an Enterprise Systems Monitoring Technician  to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)

 

This position work schedule is 3:00 pm-11:30 pm CT with Tues / Wed OR Wed/Thurs off. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

 

The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.

 

Roles and Responsibilities:

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Qualifications

Basic Qualifications:

• Must have a Bachelors degree and 0-2 years experience, or a High School Diploma/equivalent and 4 years relevant experience
• Must be a U.S. Citizen or Green Card Holder capable of obtaining and maintaining a Public Trust security clearance
• A minimum of 1 year IT experience.
• Past experience with help desk or Incident management.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or associated discipline
• Familiarity working with enterprise monitoring products
• Working knowledge of IT Service Desk model.
• Experience working in large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.