Staff Scheduling Associate

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Staff Scheduling Associate

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Clinic Nursing-Nursing Institute

                      

Job Code

B1682E

                     

Shift

Nights

                       

Schedule

11:30pm-8:00am

                       

Job Summary

Members of the Centralized Staffing Operation team conduct customer service and support to caregivers on nursing units at Cleveland Clinic Hospitals. Staffing and scheduling adjustments encompassing nurse to patient ratios are reviewed every 4 hours and communicated to assigned areas through computer and/or telephone communications. The Centralized Staffing Operations team candidates embody time-management and organization skills that allow for quick and critical thinking while maintaining high levels of customer service.

                         

Job Details

Responsibilities:

• Works directly with management of assigned facility/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
• Proactively generates and reviews 24 hour staffing projections. Seeks coverage via phone calls and/or texts for shifts and special circumstances.
• Utilizes scripted responses when appropriate.
• Recognizes need for escalation of staffing challenges.
• Conducts Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
• Resolves complex problems with minimal leadership guidance.
• Utilizes staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
• Utilizes multiple computer systems to communicate with nursing leadership of all hospitals.
• Works collaboratively with nurse leadership to review current and anticipated staffing needs.
• Works collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
• Provides customer support to internal and external caregivers.
• Facilitates scheduling of PRN staff and agency staff to maintain operations for the assigned units.
• Completes appropriate documentation utilizing Kronos for caregiver schedule changes. 
• Point of contact for unit call offs.  Accurately records, documents, and reports call offs according to SOP.
• Compiles ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors, and Nurse Managers.
• Attends and successfully completes required training
• Other duties as assigned.

Education:

• High School Diploma or GED.
• Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must have outstanding organizational and time-management skills.
• Proactive mindset and ability to problem solve.
• Ability to work in fast –paced environment and work well under pressure.
• Ability to build relationships with facility nurse leaders and caregivers.
• Ability to take ownership of challenges.

Work Experience:

• Two years customer service experience required.
• One year of Staffing/Scheduling experience preferred.
• Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience.
• Proficient in MS Office, Excel and database software.

Physical Requirements:

• Requires manual dexterity for constant data entry and ability to sit for long periods of time.
• Ability to use a telephone without TTY. Articulate speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

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