SR Customer Program/Project Manager

Build an Aviation Career You’re Proud Of

Explore a career where you’re challenged and have access to exciting engineering projects that stretch your talents. You’ll design and create new systems and technologies to help solve complex aviation problems. Our expert team and supportive leaders give you the trust and independence to do your best work.

As the Sr. Customer Program and Project Manager, you will be handling one of the largest programs and contracts within StandardAero. You will be responsible for establishing, monitoring and achieving strategic, operational and financial objectives of a specific customer program(s) within the business unit and managing individual customer shop visits (projects) within its portfolio. This role fosters positive customer relationships while coordinating with the rest of the Business Unit to drive service excellence, and continually evolve our processes and tools to create more value for both the customer and StandardAero.

What You will do: 

• Demonstrated leadership skills and strategic thinking in managing complex, multi-stakeholder programs
• Strong communication skills, both written and oral, demonstrated proficiency in developing presentations and reports with professionalism and attention to detail
• Strong interpersonal and teamwork skills – demonstrates patience, tact and empathy when working with others; values participation and feedback; uses collaborative approach
• Demonstrates proactiveness, self-motivated and desire for life-long learning
• Ability to create a strategic, over-arching program management system for large customers and contracts that directly translate into repeatable excellent execution at every shop visit
• Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
• Measures relevant KPIs, and drives continuous improvement 
• Carries out additional projects as assigned.
• Prepares and present customer estimates and invoices, managing customer expectations with respect to costs and resolving any issues as they arise
• Maintains data in the internal applications/ systems (e.g., ERP (SA Menu), Customer Relationship Management (CRM) or SalesForce.com (SFDC) database, etc.)
• Understands the Engine OEM and customer-specific maintenance requirements
• Strong understanding of the aerospace industry as a whole, engine MRO operations and engine technical knowledge is an asset
• Strong combination of technical, analytical and financial skillset, as demonstrated in ability to create financial analysis and models to create business cases, evaluate potential customer solutions or operational improvements to deliver more customer or business value
• Experience in aviation, aerospace required; specific experience in MRO or aviation maintenance (aircraft, engines, components, etc.) environment in a customer facing role preferred
• Commercial proficiency (e.g., contract law, accounting, regulatory, compliance and security, etc.) 
• Demonstrated ability to interpret technical data and translate them into business models or in creating quotes, pricing, or scenario analysis

Educational/Academic Requirements

• Post-secondary degree or diploma in business, engineering preferred; or equivalent combination of experience and education. Advanced education or training an asset.

Position Requirements

• 10+ years of Aerospace or Aviation experience - in aircraft maintenance, repair and overhaul or managing fleet or maintenance programs in airlines or leasing business.
• 6+ years experience working in a role with heavy focus on commercial, contracts, program management (can be within the 10 years noted above).
• 6+ years experience in a customer facing role, or similar complexity of internal and external stakeholder management (can be within the 10 years noted above).
• Experience working within an Engine or Aircraft OEM, or a large 121 operator strongly preferred.
• Customer Relationship Management: Acts as the primary steward of the customer’s relationship, including all communications, reviews, and voice of the customer channels and execution of such, as well as using this information to cultivate customer loyalty and improve StandardAero’s overall service offering
• Contract Execution: Works closely with the commercial solutions team to manage amendments or coordinate renewal of customer agreements and programs 
• Strategic Ownership: Developing, maintaining, and executing customer success and program strategy to ensure the success of the overall program, which may include (but not limited to): material and sourcing strategy, financial performance optimization, customer solut