Ivantage Inside Sales Agent NE Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Ivantage Business Insurance Specialist (BIS) specialist is Allstate internal commercial sales team that consists of licensed sales professionals that provide excellent customer experiences for small business owners looking for insurance solutions to protect their commercial business. This is done through outbound and inbound calls and follow-up emails. The sales professional quotes insurance solutions to the prospect on the agents behalf and then works directly with the agents prospect to close the sale. The sales specialist quotes solutions through Allstate or through our wholly owned, broker subsidiary, Ivantage.

By providing a superior customer experience through effective telephone and written communication techniques, the sales professional discovers the customer needs while building a customer relationship.  They are proficient at delivering the sales proposal based upon the unique needs of the business owner and responsible for closing the insurance sale. Since this role supports agents and customers from all over the US, the Core Business Insurance Sales specialists are licensed in property & casualty and can be licensed in up to all 50 states. 
 

Bilingual Spanish speakers preferred.

Key Responsibilities

• Attempt to cross-sell additional policies and lines of business to increase sales and customer retention

• Proficiently leverage resources and carrier underwriting guidelines as needed to complete an accurate assessment of the business risk and provide an accurate business insurance quote

• Deliver an exceptional customer sales experience from the initial customer contact to the sale of the policy

• Resolve complex business insurance sales inquires

• Communicate effectively with a business owner to understand the risks that face the business and how insurance products may assist them in managing those risks

• Answer inquiries that require an insurance license, including inquiries related to coverage, coverage limits, deductibles, and various insurance policy options

• As an inside Commercial Sales Specialist, you will utilize technology to manage sales workflow to provide regular communication and follow up with the business owners, other stakeholders, and the agent of record that referred the lead

• Leverage selling techniques to successfully close sale and bind the business insurance policy

• Demonstrate a comprehensive understanding of specific carrier products, underwriting guidelines, and market direction, to be a trusted advisor in meeting the customer’s insurance needs

• Multitask between open customer opportunities and navigating various quoting systems to present a solution for the customer

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Skills

Achieving Targets, Customer Experience (CX), Customer Relationships, Inside Sales, Insurance Products, Insurance Solutions, Meeting Goals, Sales, Sales Follow Up

Compensation

Compensation offered for this role is 21.23 - 29.20 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are