Senior Supervisor, HR Shared Service (German-speaking)

Ford Central and Eastern European Sales LLC is looking for an

Supervisor, HR Shared Service - Germany

to join our PeopleFirst Team in our Budapest office.

As HR Shared Service Supervisor you will be responsible for managing the day to day activities of an HR Contact Center team responsible for excellent customer experience while guiding employees through their lifecycle at Ford. The activities include resolving HR inquiries, phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care.

You will work directly with the HR Shared Service Manager to support the overall vision of the HR Contact Center and HR Shared Services. You will partner with key HR Shared Services team members to build HR knowledge, develop data management plan and ensure compliance with corporate data administration and security standards within People First to ultimately deliver excellent HR counsel and customer service during every interaction with Ford employees.

• Responsible for managing the daily functions of their team
• Serve as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution
• Work with HR Specialists and COE Specialists to resolve customer issues and concerns
• Manage performance of HR Contact Center team members
• Ensure the ongoing achievement of department objectives to meet and exceed Service Level Agreements (SLA)
• Recommend and assist in the implementation of business solutions that effectively improve current processes and develop new and viable ways to serve customers 
• Participate in developing the HR Contact Center employees through regular feedback and coaching

Are we looking for you? Yes, if….

• You have a University / College degree and 4+ years' work experience in HR SSC/Operations and have at least 2 years of Supervisor experience in Customer Service area
• You are confident in English and German, both in communication and written form
• You have strong analytical, decision making and problem solving skills
• You are self-motivated, innovative and have strong customer focus
• You have strong team development and motivational skills
• You are confident in using MS Excel

What you’ll love about us:

• Being part of a fully supportive, collaborative, and dynamic team
• Hybrid working model supporting your work-life balance
• Continuous challenges & great opportunities contributing to your professional development and next career step at one of the largest automaker company in the world
• Cafeteria – Benefits package
• As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days

Location: Budapest, Váci Greens
Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.