Learning Business Partner-Service

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

PURPOSE/SCOPE: 

• The Learning Business Partner acts as a strategic partner with the North America Service business unit to ensure learning solutions are in alignment with the strategy and successful throughout the business unit.  This role also is ultimately responsible for new hire & tenured training programs and will oversee the effectiveness of the program, including success and growth of direct report team members.

GENERAL RESPONISIBILITIES: 

• Oversight of the learning curricula for the North America Business Unit Service organization (new hires, tenured, lead training program, etc).

• Manage and develop team of facilitators with a primary focus on new hire and tenured training and in the Service organization.

• Design, implement, update and evaluate new and current training programs and events.

• Conduct regular needs assessments to determine training needs and priorities as well as build learning strategies that are relevant to the Service line of business.

• Partner across the organization to assess needs of the Americas Service units and collaborate to develop and institute effective training and education programs that help deliver on the mission and goals

• Develop and maintain the assessment of effectiveness of training and development activities, using various learning and assessment methodologies

• Assist in development and delivery of Americas strategic vision, as well as implementation.

• Act as a resource to the Americas organization on Learning & Development opportunities

• Consult and provide solutions to leadership on training opportunities.

• Remain informed of trends in the industry and in the training and development fields.

• Provide feedback with Learning Solutions teams to ensure that learning solutions have met the requirements of the business line.

• When warranted execute/facilitate ILT & VILT sessions/programs with support of direct reports.

• Provide consultation and strategic direction with regards to external training requests.

REQUIRED EXPERIENCE & EDUCATION:

• 8+ years of experience in a similar or related role in Training & Education

• 5+ years leading teams/supervisory roles

• Significant learning/training/development experience with a broad set of types of positions with a focus on Sales & Service. Additionally, a deep understanding of the effective training tools for a variety of businesses (corporate, hourly, and high volume roles)

• Experience developing learning strategies to support goals and objectives critical to the Americas business unit

• Knowledge of concepts, principles, and practices related to learning and development, training and adult education

• Proven experience successfully managing multiple projects of small and large magnitude

• Familiarity with new technological tools and resources that advance creative solutions for training, education, and development i.e authoring tools, learning management systems, etc.

• Bachelor's degree in a related field required; Master’s degree preferred

• Proficient in MS Office (Power Point, Excel, Word)

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

• Communication: Excellent written, verbal, and non-verbal communication skills

• Analytical Aptitude: Proven ability to build the metrics necessary to assess the impact and effectiveness of organization and leadership development change initiatives

• Project Management: Advanced project management abilities and enterprise-wide execution

• Relating to People: Effective collaboration with direct reports, peers, senior leaders, executive leaders, and operational partners to prioritize and lead Training & Education related business initiatives

• Thinking and Deciding: Develops scalable learning solution strategies departmental plans and objectives in support of t