Support Services Coordinator - Dental Patient Business Office
University of Iowa Health CareAbout the role
Description
The College of Dentistry is seeking a motivated and detail-oriented Support Services Coordinator to oversee daily operations in our Dental Patient Business Office. This is an excellent opportunity to contribute to patient care and clinic efficiency by leading functions such as credentialing, insurance processing, financial counseling, and accounts receivable!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
o Manage provider credentialing, ensuring compliance with regulatory standards and tracking expirations.
o Oversee accurate insurance payment posting, reconciliation, and refund processing.
o Resolve credentialing, payment, and billing discrepancies with insurers and providers.
o Liaise with collections agency; manage account transfers, payments, and reinstatements.
o Perform quality control on billing and collections; initiate bad debt transfers and handle bankruptcies.
o Submit claims, pre-authorization and payment requests.
o Conduct audits and quality checks on insurance claims and billing records.
o Collaborate with clinic and revenue leadership to reconcile charges and adjustments.
o Supervise daily business office operations, ensuring compliance and service excellence.
o Provide backup support in financial counseling, cashiering, and phone system management.
o Train and mentor staff, student employees, and dental students on insurance and billing processes.
o Develop training materials and deliver revenue cycle education.
o Assist in hiring, performance evaluations, payroll, and staffing recommendations.
o Ensure compliance with university cash handling policies and oversee daily cash posting.
Salary: $59,921 (Pay Grade: 4A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Qualifications
Required Qualifications:
· Bachelor’s degree or equivalent combination of education and relevant experience.
· 1 year relevant medical or dental revenue cycle experience.
· Health and/or dental care reimbursement experience.
· Health and/or dental claims experience.
· Supervisory experience to include performance management and performance improvement, preferably in a healthcare business office.
· Understanding and adherence to the Health Insurance Portability and Accountability Act (HIPAA).<
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