Network Support Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Network group is responsible for the strategy, architecture, design, support, availability, and reliability of Visa Inc.'s credit and debit commercial networks (i.e. VisaNet), the enterprise corporate network, the global wide area network and the extranet/Internet networks.
• This role is a recognized expert within Visa responsible for contributing to the development of functional strategy.  
• This is an individual contributor role responsible for solving unique and complex problems that have a broad impact on the business.
• Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues
• Plan, design, implement and provides ongoing support of network systems of high complexity in extranet, commercial and corporate environments to fulfill the business needs
• Design appropriate solutions based on environment, create detailed network designs, assess and test new and evolving technologies for performance and cost benefits
• Provide third level technical support to the Visa client institutions and to technical teams within Visa to resolve network issues and to support the implementation of new network solutions
• Build and maintain relationship with global and virtual teams and third parties on network development or support issues
• Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe
• Develop processes and procedures for use by the Network team and third parties in the management of network environments
• Develop and position solutions and create a roadmap to effectively gain buy-in from all stakeholders
• Provide recommendations to management team to increase effectiveness of organization and technology solutions

Work Hours
This is a 4 day, 10 hour per day, work schedule. Wednesday – Saturday. 8:00 am – 6:00 pm Eastern.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Understanding of TC/ IP network protocols, including common application protocols

Preferred Qualifications
4-5 years of work experience and a Bachelor’s Degree or
3-4 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
Cisco certification or a Bachelor's degree in Information Technology or Engineering is preferred
3 years related experience in infrastructure/network environments and designing, planning, documenting and implementing LANs and WANs using latest technology
Advanced process orientation and exhibited planning, organizational and problem solving skills
Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills
Python and Ansible experience needed
Experience in high-availability networks in load-balanced, n-tier application environments
Experience leading complex global projects from development through implementation
Demonstrated ability to solve complex systems and network environment issues
Ability to understand systems from all levels, from the big picture enterprise-level view to the low level technical view
Ability to write technical design and build documentations for all aspects of a technical infrastructure
Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
Demonstrate ability to wor