Business Manager

Description

Reports To: Branch Manager

Summary

The Office Manager serves as a key leader within the dealership, fostering a positive and professional workplace environment while supporting the daily administrative and operational needs of the team. This role maintains consistent and timely communication across departments, staying closely connected with other managers and staff to ensure alignment and efficiency in day-to-day operations. Some key responsibilities are to maintain management and warranty schedules, process and post customer payments, review and respond to emails. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing schedules, ordering necessary office supplies, writing effective emails and other duties as assigned.

Essential Responsibilities

• Serve as the primary administrative partner to the Branch Manager.
• Coordinate internal events, meetings, and team activities, including organizing      meals, refreshments, and logistical details.
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Work closely with staff, management, customers, vendors, and other external partners.
• Order necessary supplies for the dealership.
• Answer, screen, and forward telephone calls.
• Greet walk-in customers and other visitors.
• Write effective emails.
• Obtain or send information or documents using a computer, mail, or other shipping methods.
• Approve payment for vendor invoices 
• Maintain current statements with our vendors. 
• Review/respond to emails.
• Process credit card settlements.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.
• Deposit cash and check payments daily / weekly.

 Competencies

· Interpersonal relationship building.

· Organization and document management.

· Time management and task prioritization.

· Computer literacy (email, spreadsheets, document software).

· Accurate data entry.

· Basic accounting and financial processing.

· Cash and payment handling procedures.

· Vendor communication and relationship management.

· Professional phone etiquette.

· Written communication (clear and professional emails).

· Verbal communication and active listening.

· Customer service and front-desk professionalism.

· Meeting and event coordination.

· Attention to detail.

· Problem-solving and initiative.

· Confidentiality and professional integrity.

Requirements

Physical Demands

Mobility: The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs.

Vision:/Hearing Good eyesight and visual acuity are important for the position to read and process written information, such as messages, memos, and visitor identification.

The individual should have good hearing to effectively communicate with visitors, clients, and colleagues. This includes understanding phone conversations and responding to inquiries or requests.

Manual dexterity: individual should possess good manual dexterity to handle various tasks, such as operating a phone system, computer, keyboard, and other office equipment efficiently.

Lifting: While lifting heavy objects may not be a frequent requirement, the individual may occasionally need to handle packages, mail, or other items of moderate weight.

Working hours: The individual typically works standard office hours; however, they may be expected to accommodate occasional early mornings, or evenings based on the company's needs.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential. 

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family. 

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• Short-Term Disability
• Supplemental Products like Long-Term Disability 

Financial stability and Retirement Prep