Customer Identity & Access Management Technical Advisor

Role Summary:

IHG is seeking an experienced CIAM (Customer Identity & Access Management) Technical Advisor to play a key role in securing guest identity and preventing fraud within the CIAM landscape. This role focuses on advising strategy, security, and implementation of CIAM solutions, ensuring compliance with industry standards, and enhancing fraud detection and prevention capabilities. The ideal candidate will have expertise in SAP CDC (Gigya), modern authentication protocols, fraud management such as Forter, and risk-based authentication.

 

Your Day to Day:

• Collaborate with cross-functional teams (security, architecture, engineering, fraud, compliance) to develop CIAM roadmaps and security enhancements.
• Provide technical advisory services for CIAM strategy, fraud prevention, and risk-based authentication.
• Work across multiple business and technical partner relationships to implement security best practices, industry regulations (GDPR, CCPA), and business objectives.
• Design, architect and implement the modernization of access management for our guests, partners, and API solutions, with particular focus on user experience.
• Drive the adoption of modern authentication mechanisms (OAuth 2.0, OpenID Connect, FIDO2, WebAuthn) to improve security and user experience.
• Design, architect and implement anti-fraud technologies across multiple areas including credit card and account registration.
• Work to improve the resiliency and scalability of our platform ecosystem with support partners.
• Support Decentralized Identity (DID) and self-sovereign identity initiatives for improved user control and compliance.

What We Need From You:

• 8+ years in IAM, CIAM, or security roles with a focus on fraud prevention.
• Deep knowledge of OAuth, OIDC, SAML, and identity-proofing mechanisms.
• Experience with SAP CDC (Gigya) is preferred, CIAM platforms like Okta, Ping, Auth0, or ForgeRock are considered.
• Strong background in fraud detection, bot mitigation, and risk-based authentication.
• Understanding of cryptographic principles, token security, and identity governance frameworks.
• Demonstrated ability to align CIAM security with business needs and compliance requirements.

Location – Atlanta GA (Hybrid – 3 days a week in office)

 

The salary range for this role is $58,834 to $150,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?